FAQS

For membership cancellations, you may cancel after your 6-month contract has ended. To avoid renewal charges, please ensure you notify us at least 15 days before your next billing date.

For normal appointments, we require 24 hours' notice for cancellations. If you cancel with at least 24 hours' notice, there is no charge. Cancellations made on the same day as your appointment will incur a $15 fee

At our spa, we prioritize your satisfaction. Please note that we do not offer direct monetary refunds for gift card purchases or spa services. Instead, for your convenience, we issue refunds in the form of a gift card, which can be used for future treatments or products at our spa. If you have any questions or concerns about your refund, please don't hesitate to reach out to our team—we're here to help!

To ensure you have the best possible experience, we recommend arriving at least 30 minutes prior to your scheduled treatment. This allows you ample time to check in and get changed into your robe. Arriving early helps us keep everything running smoothly and ensures you can fully relax and enjoy your time with us. We look forward to pampering you!

We understand that plans can change! You can transfer a scheduled service to someone else, as long as we are notified in advance. Please let us know about the change, and the original booker will need to confirm the transfer. Once confirmed, the new guest can enjoy their treatment as originally planned